Privacy Policy

Introduction

Welcome to Zenlogix Solutions ("Zenlogix", "we", "us", or "our").

Zenlogix Solutions is a technology services organization providing software development, website development, web application development, mobile application development, Zoho CRM and business automation solutions, AI and technology solutions, cloud and DevOps services, IT consulting, software maintenance, testing, integrations, and related technology services.

We respect the privacy of individuals and organizations that interact with us through our website, contact forms, business communications, applications, services, and other digital channels.

This Privacy Policy explains:

• what information we may collect;
• how we collect it;
• why we collect and use it;
• how we store and protect it;
• when information may be shared with third parties;
• how information may be processed on behalf of our business clients;
• how long information may be retained;
• the rights and choices available to individuals; and
• how you can contact us regarding privacy matters.

By using our website or voluntarily providing information to Zenlogix, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent or another lawful basis for processing, we will process personal data in accordance with the applicable legal requirements.

Scope of This Privacy Policy

This Privacy Policy applies to information collected or processed by Zenlogix through:

1. our website, https://www.zenlogix.in/;
2. contact and inquiry forms;
3. Zoho Forms and related business systems;
4. Zoho CRM and related customer-management systems;
5. email and other business communications;
6. project discussions and proposals;
7. client onboarding and service delivery;
8. applications, software, websites, APIs, and systems operated by Zenlogix where this Privacy Policy is expressly referenced;
9. recruitment or career-related communications where applicable; and
10. other legitimate interactions between you and Zenlogix.

This Privacy Policy may not apply where Zenlogix processes information solely on behalf of a client under that client's instructions.

In such circumstances, the relevant client may determine the purposes and means of processing and may have its own privacy policy or contractual requirements.

Information We Collect

We collect information that is reasonably necessary for legitimate business, contractual, operational, security, legal, and service-related purposes.

Depending on how you interact with Zenlogix, the information we may collect includes the following.

3.1 Identity and Contact Information

This may include:

• full name;
• email address;
• telephone or mobile number;
• company or organization name;
• job title or professional role;
• business address;
• communication preferences; and
• other contact information voluntarily provided by you.

3.2 Project and Business Information

When you contact Zenlogix regarding a project or service, you may voluntarily provide:

• project requirements;
• business requirements;
• technical requirements;
• project descriptions;
• software specifications;
• business-process information;
• preferred technologies;
• integration requirements;
• application requirements;
• budget or commercial information;
• project timelines;
• documents;
• images;
• design files;
• source materials;
• datasets;
• specifications;
• credentials or access information where legitimately required for a project; and
• other information necessary to evaluate or deliver requested services.

You should not provide sensitive, confidential, or regulated information unless it is reasonably necessary for the requested service and appropriate safeguards have been agreed upon.

3.3 Information Submitted Through Forms

Our website may use online forms, including forms provided through third-party platforms such as Zoho Forms.

When you submit an inquiry or other form, the information may include:

• name;
• email;
• phone number;
• company name;
• project requirements;
• service requirements;
• uploaded files;
• messages or descriptions;
• marketing or newsletter preferences; and
• other information you choose to submit.

The information may be transferred into our business systems, including CRM systems, for inquiry management, communication, customer relationship management, project evaluation, and service delivery.

Information Collected Automatically

When you access our website, certain technical information may be collected automatically by our hosting, website, analytics, security, or technology providers.

Depending on the configuration of the website and third-party services, this information may include:

• IP address;
• browser type;
• operating system;
• device information;
• approximate geographic information derived from technical data;
• referring website;
• pages visited;
• date and time of access;
• duration of visits;
• website interaction information;
• error and diagnostic information;
• security-related information; and
• other technical information generated during use of the website.

This information may be used for website operation, security, troubleshooting, analytics, performance monitoring, and improvement of our services.

Cookies and Similar Technologies

Zenlogix may use cookies, pixels, local storage, analytics technologies, or similar technologies to operate, secure, analyze, and improve the website.

Cookies may be used for purposes such as:

• essential website functionality;
• security;
• remembering preferences;
• measuring website performance;
• understanding website usage;
• analytics;
• improving user experience; and
• supporting marketing activities where applicable.

The exact cookies and technologies used may change as our website, hosting provider, analytics services, or third-party integrations change.

Where required by applicable law, we will obtain the appropriate consent before using non-essential cookies or similar technologies.

You may also control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

For further information, please refer to our Cookie Policy.

How We Use Personal Data

Zenlogix may use personal data for legitimate business and service-related purposes, including:

6.1 Responding to inquiries

We may use your information to:

• respond to questions;
• contact you regarding your inquiry;
• understand your requirements;
• arrange meetings;
• prepare proposals;
• provide quotations; and
• communicate about requested services.

6.2 Providing services

We may use information to:

• deliver technology services;
• develop websites and applications;
• configure and customize software;
• provide Zoho solutions;
• implement CRM and automation systems;
• perform integrations;
• provide cloud and DevOps services;
• provide AI-related services;
• provide maintenance and support;
• conduct testing and quality assurance; and
• perform other agreed project activities.

6.3 Business administration

Information may be used for:

• customer relationship management;
• invoicing;
• payment administration;
• accounting;
• contracts;
• project management;
• customer support;
• internal administration;
• records management; and
• business operations.

6.4 Security and fraud prevention

Information may be processed to:

• protect our systems;
• detect unauthorized activity;
• investigate security incidents;
• prevent fraud or misuse;
• maintain system integrity;
• enforce our terms; and
• protect Zenlogix, our clients, users, and third parties.

6.5 Legal and regulatory requirements

We may process or retain information when necessary to:

• comply with applicable law;
• respond to lawful requests;
• establish, exercise, or defend legal claims;
• maintain required business records;
• comply with tax and accounting requirements; or
• protect our legal rights and interests.

6.6 Marketing and communications

Where permitted by applicable law and where appropriate consent or another lawful basis exists, we may use contact information to send:

• service updates;
• business communications;
• newsletters;
• technology updates;
• announcements;
• offers; or
• other relevant marketing communications.

You may opt out of non-essential marketing communications at any time.

Processing of Data for Organizations and Business Clients

Zenlogix provides services to organizations and businesses.

During a project, a client may provide Zenlogix with information belonging to its:

• customers;
• employees;
• contractors;
• vendors;
• users;
• business partners; or
• other individuals.

Such information may be processed only to the extent reasonably necessary to provide the contracted service or as otherwise authorized by the client and applicable law.

Depending on the specific project, Zenlogix may act as a service provider, processor, or other relevant role determined under applicable data-protection law.

Where appropriate, the parties may enter into a separate agreement addressing:

• data-processing responsibilities;
• confidentiality;
• security requirements;
• permitted processing;
• access controls;
• data retention;
• deletion or return of information;
• incident management;
• subcontractors;
• international transfers; and
• other privacy or security obligations.

If a client provides Zenlogix with personal data for processing, the client is responsible for ensuring that it has the appropriate authority, notices, permissions, consents, or other lawful basis required to provide such information to Zenlogix.

Confidentiality of Client and User Information

Zenlogix understands that technology projects may involve confidential business information.

We therefore seek to maintain confidentiality of information entrusted to us and limit access to personnel, contractors, service providers, or other parties who reasonably need access for legitimate business or service purposes.

Confidential information may include:

• business strategies;
• source code;
• application architecture;
• credentials;
• technical documentation;
• customer information;
• business processes;
• commercial information;
• project documentation;
• intellectual property;
• datasets; and
• other non-public information.

Where required, confidentiality obligations may also be established through contracts, NDAs, statements of work, data-processing agreements, or other written agreements.

Nothing in this Privacy Policy prevents disclosure where required by applicable law, court order, regulatory requirement, or lawful governmental request.

How We Store Information

Information may be stored electronically using systems and services operated by Zenlogix and/or authorized technology providers.

Depending on the service and workflow, information may be stored in systems such as:

• Zoho Forms;
• Zoho CRM;
• email systems;
• cloud infrastructure;
• hosting platforms;
• project-management systems;
• development environments;
• backup systems;
• databases;
• document-storage systems; and
• other authorized business technology platforms.

The actual storage location may vary depending on the technology provider, project requirements, infrastructure configuration, and applicable law.

We do not claim that all data is physically stored exclusively in India unless specifically stated in a separate agreement or service documentation.

Security Measures

Zenlogix takes reasonable technical and organizational measures designed to protect personal and confidential information against:

• unauthorized access;
• unauthorized disclosure;
• alteration;
• accidental loss;
• destruction;
• misuse;
• unlawful processing; and
• other security threats.

Depending on the nature of the information and service, safeguards may include:

• access controls;
• authentication mechanisms;
• role-based access;
• password protection;
• encryption where appropriate;
• secure communications;
• system monitoring;
• backups;
• logging;
• software updates;
• vulnerability management;
• security testing;
• restricted administrative access;
• confidentiality obligations; and
• incident-response procedures.

The Digital Personal Data Protection Rules, 2025 identify reasonable security safeguards such as encryption, access controls, monitoring, backups, breach detection and appropriate contractual controls with data processors.

However, no internet-based system, cloud service, database, or electronic transmission can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect information, we cannot guarantee absolute security.

Data Minimization

Zenlogix seeks to collect and process information that is reasonably necessary for the specific purpose for which it is collected.

We do not intentionally seek unnecessary personal information.

You should provide only information that is relevant and necessary for your inquiry, project, account, transaction, or requested service.

Sharing and Disclosure of Information

Zenlogix does not sell personal information as a business practice.

We may disclose information where reasonably necessary to operate our business, provide services, comply with law, or protect legitimate interests.

This may include disclosure to:

12.1 Service providers

Authorized third-party providers may assist us with:

• hosting;
• cloud infrastructure;
• CRM;
• forms;
• email;
• analytics;
• cybersecurity;
• payment processing;
• software development;
• communications;
• backups;
• business administration; and
• other operational services.

12.2 Zoho and related services

Our business workflow may use Zoho products and services, including services such as Zoho Forms and Zoho CRM.

Information submitted through our website may therefore be processed by Zoho or other authorized service providers according to the relevant service configuration and applicable contractual terms.

12.3 Payment providers

Where online payments are offered, payment transactions may be processed through the relevant payment gateway or financial institution.

Zenlogix generally does not need to directly store complete payment-card information when payment processing is handled by a specialized payment provider.

Payment providers may collect and process payment information according to their own privacy policies and terms.

12.4 Professional advisers

We may disclose information to:

• lawyers;
• accountants;
• auditors;
• consultants;
• insurers; and
• other professional advisers

where reasonably necessary for legitimate business purposes.

12.5 Legal and regulatory authorities

We may disclose information where required or permitted by applicable law, including in response to:

• court orders;
• legal processes;
• government requests;
• regulatory requirements;
• law-enforcement requests; or
• protection of legal rights.

12.6 Business transactions

If Zenlogix undergoes a restructuring, merger, acquisition, sale of assets, financing, or similar business transaction, information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate confidentiality protections.

International Data Processing

Some third-party technology providers used by Zenlogix may process or store information outside India.

Where information is transferred to or processed in another jurisdiction, we seek to use appropriate contractual, technical, organizational, or other safeguards required by applicable law.

The availability and location of international processing may vary depending on the providers and services used by Zenlogix.

For enterprise projects involving specific data-localization or cross-border requirements, clients should discuss those requirements with Zenlogix before project commencement so that appropriate contractual and technical arrangements can be established.

Data Retention

Zenlogix retains information only for as long as reasonably necessary for the purposes for which it was collected or processed, including:

• providing requested services;
• maintaining business and customer records;
• completing contractual obligations;
• resolving disputes;
• maintaining security;
• complying with legal, tax, accounting, or regulatory obligations;
• enforcing agreements; and
• protecting legitimate business interests.

Retention periods may therefore differ depending on the type of information and purpose.

When information is no longer reasonably required and there is no legal, contractual, security, or other legitimate reason to retain it, we may delete, anonymize, or securely dispose of it.

For client projects, specific retention and deletion periods may be established through the applicable contract, statement of work, or data-processing agreement.

Accuracy of Information

We seek to maintain information that is reasonably accurate and appropriate for the purpose for which it is processed.

You should provide accurate and current information and notify us if important information changes.

Where appropriate and legally required, you may request correction or updating of inaccurate personal information.

Your Privacy Rights

Subject to applicable law, individuals may have rights relating to their personal data, which may include:

• requesting information about processing;
• requesting access to personal data;
• requesting correction or updating of inaccurate information;
• requesting deletion or erasure where legally applicable;
• withdrawing consent where processing is based on consent;
• requesting information about how complaints may be made;
• requesting grievance resolution; and
• exercising other rights provided under applicable data-protection law.

Under India's Digital Personal Data Protection Act, 2023, the framework includes rights and mechanisms concerning access to information, correction/erasure in applicable circumstances, grievance redressal and consent withdrawal.

The availability and scope of a particular right may depend on:

• the applicable law;
• the nature of the processing;
• our relationship with you;
• whether Zenlogix is acting as a Data Fiduciary or on behalf of another organization; and
• applicable legal exceptions.

Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent by contacting us using the details provided in this Privacy Policy, subject to applicable law.

Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

If withdrawal prevents us from providing a particular service, we may explain the consequences to you.

Complaints and Grievances

If you believe that your personal data has been processed inappropriately or that Zenlogix has not handled your privacy request appropriately, you may contact us.

We will review the complaint and take reasonable steps to address legitimate concerns in accordance with applicable law.

Where applicable, you may also have the right to approach the competent regulatory authority or Data Protection Board in accordance with applicable law.

Data Breach and Security Incidents

Zenlogix maintains processes intended to detect, investigate, contain, and respond to suspected security incidents involving personal data.

If we determine that a personal data breach requires notification under applicable law, we will provide notifications to the relevant individuals, clients, regulators, or other authorities within the time and manner required by applicable law.

The Digital Personal Data Protection Rules, 2025 contain requirements concerning notification of personal-data breaches, including notifications to affected Data Principals and the Data Protection Board in applicable circumstances.

Where Zenlogix processes data on behalf of a client, incident notification and response may also be governed by the applicable client agreement or data-processing agreement.

Third-Party Websites and Services

Our website or communications may contain links to third-party websites, applications, platforms, or services.

Examples may include:

• Zoho;
• payment providers;
• social-media platforms;
• cloud providers;
• technology platforms;
• partner websites; and
• other external services.

Zenlogix is not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not control.

You should review the applicable privacy policy of the relevant third party before providing information to it.

AI and Technology Services

Zenlogix may provide artificial-intelligence, machine-learning, automation, API, software, and other technology services.

Where personal data is processed through an AI or third-party technology service as part of a client project, the processing should be governed by the applicable project scope, instructions, agreements, and applicable law.

Zenlogix will not intentionally use confidential client information for unrelated purposes merely because that information is available to us during a project.

Where third-party AI services are used, their processing terms, technical configuration, data-retention practices, and applicable contractual controls may also apply.

Clients should inform Zenlogix before providing highly sensitive, regulated, or confidential datasets for AI-related processing so that the appropriate technical and contractual safeguards can be assessed.

Children's Privacy

Our website and general business services are not intentionally directed toward children.

We do not knowingly request or intentionally collect personal data from children except where such collection is permitted by applicable law and appropriate authorization or consent has been obtained.

If you believe that a child has provided personal data to Zenlogix without appropriate authorization, please contact us at:

admin@zenlogix.in

We will review the matter and take appropriate action where required by applicable law.

Business and Organization Accounts

If you interact with Zenlogix on behalf of a company, organization, institution, or other legal entity, you represent that you have the authority to provide the information submitted to us and to communicate with us on behalf of that organization.

Where an organization provides us with personal data belonging to its employees, customers, users, contractors, or other individuals, the organization remains responsible for determining its lawful authority to provide that information to Zenlogix, unless otherwise agreed in writing.

Confidential Credentials and Access Information

In certain technical projects, Zenlogix may require temporary access to systems, hosting accounts, APIs, databases, cloud environments, CRM systems, repositories, or other technical infrastructure.

Where such access is required:

• access should be limited to what is reasonably necessary;
• clients should use secure credential-sharing mechanisms where available;
• temporary credentials should be preferred where practical;
• unnecessary credentials should not be provided;
• credentials should be revoked when access is no longer required; and
• Zenlogix personnel and authorized service providers should only access such information for legitimate project purposes.

Clients remain responsible for maintaining ownership and control of their accounts and for notifying Zenlogix when access should be revoked.

No Sale of Personal Information

Zenlogix does not sell personal information to third parties as a business activity.

We may, however, use authorized technology providers and service providers to process information on our behalf for legitimate business and service purposes.

Such processing does not constitute a sale of personal information merely because a service provider processes information to provide its contracted services.

Direct Marketing

Where permitted by law, Zenlogix may send information about its services, technology offerings, events, updates, or other business communications.

You may unsubscribe from marketing communications by:

• using the unsubscribe mechanism included in the communication, where available; or
• contacting us at admin@zenlogix.in .

Even if you opt out of marketing communications, we may continue sending essential service, contractual, transactional, security, or legal communications.

Changes to This Privacy Policy

Zenlogix may update this Privacy Policy from time to time to reflect:

• changes to our services;
• changes to our technology;
• changes to our data-processing practices;
• changes to third-party service providers;
• changes in applicable law;
• regulatory developments; or
• improvements to our privacy practices.

When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

Governing Law

This Privacy Policy shall be interpreted in accordance with the laws applicable to the processing of personal data and the operation of Zenlogix Solutions in India.

Subject to mandatory provisions of applicable law, disputes relating to this Privacy Policy shall be subject to the courts having appropriate jurisdiction over Zenlogix Solutions' registered office in Maharashtra, India.

Nothing in this section is intended to restrict any mandatory rights or remedies available to an individual under applicable law.

Contact Us

If you have questions, requests, complaints, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us.

For privacy-related requests, please include sufficient information for us to identify the relevant interaction, account, project, or request.